Terms of service

TERMS & CONDITIONS

Lotus Fleurs PH – Fleurever Flowershop By placing an order and completing payment, you agree to the terms below. 

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  Product Quality

• Flowers and balloons are best used on the day of delivery or pickup.

• Quality naturally declines after 12–24 hours.

• Flowers usually last 2–3 days with proper care.

• Balloons may last 6 hours to 2 days, depending on type and environment.

• Balloon deflation and sticker peeling over time are normal and not considered defects.

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Delivery 

• Delivery requests are accepted as long as the order is placed at least 2 hours before the preferred delivery time, subject to availability.

• Exact delivery time is not guaranteed unless the ON-TIME Delivery Add-On is purchased.

• During peak seasons (Valentine’s, Mother’s Day, Father’s Day), time requests are not accepted.

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 Delivery Issues

• Please ensure the address and contact details are complete and correct.

• If delivery fails due to recipient unavailability or lack of response, redelivery fees (PHP 500–1,500) may apply.

• Delivery received by guards, receptionists, or staff is considered successfully completed.

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 Pick-Up Orders

• Clients must arrange their own courier.

• Air-conditioned vehicles only; motorcycles are not allowed.

• Once released, the order is considered received in good condition, and we are no longer liable for damage.

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 Refunds & Replacements

• Issues must be reported within 2 hours of receipt, with photos.

• After 2 hours, we are no longer responsible for mishandling. 

• If the issue is proven to be our fault, we may offer a replacement or store credit.

• Outdoor use is at the client’s risk.

 

Products & Photos

 • Product photos are for reference only; slight variations may occur.

• If an item is unavailable, we may substitute it with a similar item of equal value and quality.

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 Payment, Changes & Cancellation

 • All orders are non-refundable once paid.

• Order processing begins immediately after payment. 

• No cancellations or changes during peak seasons.

• Unpaid orders after Cut off date will be automatically cancelled.

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Force Majeure

We are not liable for delays caused by events beyond our control (e.g., natural disasters). Orders will be rescheduled when possible.

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Privacy

All customer information is kept confidential and used for order processing only.

 

By proceeding with payment, you confirm your agreement to these Terms & Conditions.